Please understand that when you forget or cancel or reschedule your appointment without giving enough notice, we miss the opportunity to fill that appointment time with guests on our waiting list. When an appointment is properly cancelled or rescheduled it allows us time to inform our guests that are waiting for appointment availability, as well as keeping our team members schedules full, thus better serving everyone. Appointments are confirmed through text, email or phone call depending on your preference. However, if we are unable to reach you, please understand that it is your responsibility to remember your appointment dates and times. The below charges will be placed on your account and must be paid before you are able to book another appointment. We will waive charges when the appointment is rescheduled or cancelled due to Covid-19 exposure or other contagious illnesses.
Less than 24-hour notice will result in a charge equal to 50% of the reserved service amount.
“No-shows” will be charged 100% of the reserved service amount.
Appointments made within the 24-hour period will need to cancel within 4 hours of the appointment time or it will result in a charge equal to 50% of the reserved service amount.
If you have any questions regarding any of our Appointment Policies please contact our Management Team at firstname.lastname@example.org or call us 770-536-4247.