We understand that this is a very uncertain time for many of you and have taken the current events into consideration while updating our policy.
Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time with guests on our waiting list. When an appointment is properly cancelled or rescheduled it allows us time to inform our guests that are waiting for appointment availability, as well as keeping our team members schedules full, thus better serving everyone. Appointments are confirmed through text, email or phone call depending on your preference. However, if we are unable to reach you, please understand that it is your responsibility to remember your appointment dates and times. Fees will be waved due to illness or circumstance related to Covid-19.
Less than 24-hour notice will result in a charge equal to 50% of the reserved service amount.
“No-shows” will be charge 100% of the reserved service amount.
Appointments made within the 24-hour period will need to cancel within 4 hours of the appointment time or it will result in a charge equal to 50% of the reserved service amount.
If there is no credit-card on file the amount due will be placed on your account and must be paid before you are able to book another appointment.
If you have any questions regarding any of our Appointment Policies please contact our Management Team at firstname.lastname@example.org or call us 770-536-4247