APPOINTMENT POLICIES

In response to Covid-19 we have implemented the policies below for the health and safety of our team and guests. We will continue to evaluate the situation, listening to various authorities and experts, and make any adjustments, as needed. We hope this is all temporary. 

 

While we cannot eliminate all possible risks inherent with a public space and contact during services, our goal is to minimize the possible risks.  If you are uncomfortable coming in during this crisis, we understand and ask that you let us know you are choosing to postpone your appointment.

 

Beyond adhering to the standard guidelines, and State Board of Cosmetology has recommended COVID specific guidelines that are listed below:

 

  • Confirm your appointment either by text, email or phone. Please see our updated Cancellation and No-Show Policy below.

 

  • When open, we are adjusting schedules so that we are limiting the number of people in the building. This will reduce the total number of people (team members and guests) in the salon at once and allow for more distance between guests. 

 

  • Upon arriving to your appointment, please call the salon to check-in, and wait in your car. We will let you know if your stylist is ready for you. We ask you do not enter the building until we notify you.

 

  • Friends of guests and children will not be allowed in the salon. We are limiting people in the salon to team members, guests receiving services, and caregivers or similarly necessary people. 

 

  • No personal belongings are allowed in the salon other than cell phones, keys, form of payment and any personal necessities. We will ask you to place all personal items in a disposable plastic bag provided by the salon.

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  • All guests and team members must wear masks at all times. Please bring a mask from home or we have disposable surgical masks available for guests to use at a $2 charge.

 

  • We will be conducting temperature checks at the door. If you are running of fever of 99.9 or higher, you will be asked to reschedule. 

  • Strictly enforcing guests to reschedule if they are visibly sick with a cough, fever, runny nose, cold-like symptoms, have been self-quarantined, has been exposed to anyone who has tested positive for Covid-19 within the past 14 days. You must be symptom free.

 

  • Temporarily suspending blow dries. We will not be doing any blow-drying in the salon in order to prevent forceful airflow of any germs. 

 

  • Temporarily suspending shampoos for haircuts. We will be limiting shampoos to color guests only. We ask that you come in with your hair freshly shampooed within the past 3 hours, pulled away from your face. This will further prevent close proximity. During our soft-opening we will not accepting any coupons or discounting services. We appreciate you understanding this change in your service experience is temporary. We look forward to offering you a luxury service again soon. 

 

  • Upon entering the salon, you will be shown to our restroom area to wash your hands.

 

  • Suspending any services involving facial contact until further notice (such as waxing, makeup and facials.)

 

  • We will not be offering beverages at this time.

 

  • We will provide a clean smock to all guests to put over your clothing.

 

  • Refraining from handshakes, hugs, and other nonessential physical contact.

 

  • A waiver must be signed before we begin your service.

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  • Removing unnecessary communal and non-essential items, such as mints, magazines and tester products.

 

  • Use credit/debit card or Apple Pay whenever possible. We accept ALL major cards and touchless pay.

 

  • Please keep in mind we may have to use more color, depending on the re-growth, which may result in an extra color fee.

 

  •  If coming to the salon to purchase products only, we are happy to deliver the products curb-side. Please call or

        e-mail info@americansalonspa.com- in advance to order and pay – we can then meet you outside with your products             ready-to-go.

 

We will continue to monitor the latest advisories and make adjustments, as needed. 

 

 

 

 

CANCELLATION AND

NO-SHOW POLICIES

We understand that this is a very uncertain time for many of you and have taken the current events into consideration while updating our policy.

 

Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time with guests on our waiting list. When an appointment is properly cancelled or rescheduled it allows us time to inform our guests that are waiting for appointment availability, as well as keeping our team members schedules full, thus better serving everyone. Appointments are confirmed through text, email or phone call depending on your preference. However, if we are unable to reach you, please understand that it is your responsibility to remember your appointment dates and times. The following cancellation and no-show fees will apply starting May 1st, 2020. Fees will be waved due to illness or circumstance related to Covid-19.

 

  • Less than 24-hour notice will result in a charge equal to 50% of the reserved service amount.

  • “No-shows” will be charge 100% of the reserved service amount.

  • Appointments made within the 24-hour period will need to cancel within 4 hours of the appointment time or it will result in a charge equal to 50% of the reserved service amount.

  • If there is no credit-card on file the amount due will be placed on your account and must be paid before you are able to book another appointment.

 

If you have any questions regarding any of our Appointment Policies please contact our Management Team at info@americansalonspa.com or call us 770-536-4247

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INFO

ADDRESS

1354 Plaza Drive

Gainesville, GA 30501

CONTACT US

770-536-4247

OPENING HOURS

Sunday - CLOSED

 

Monday - CLOSED

 

Tuesday - 10:00a - 6:00p

 

Wednesday - 10:00a - 5:00p

 

Thursday - 10:00a - 6:00p

 

Friday - 10:00a - 5:00p

 

Saturday - 9:00a - 3:30p

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