American Salon & Spa
CANCELLATION AND NO-SHOW POLICIES
Your appointments are very important to us. It is reserved especially for you, and we understand that sometimes schedule adjustments are necessary; therefore, we respectfully request at least 48-hour notice for cancellations.
Please understand that when you forget to cancel or reschedule your appointment without enough notice, we miss the opportunity to fill that appointment time with guests on our waiting list. When an appointment is properly cancelled or rescheduled it allows us time to inform our guests that are waiting for appointment availability, as well as keeping our team members schedules full, thus better serving everyone.
Appointments are confirmed through text, email or phone call depending on your preference. However, if we are unable to reach you, please understand that it is your responsibility to remember your appointment dates and times.
The below charges will be charged to the Credit Card we have on file for you. If we do not have a credit card on file, you will be required to pay your cancellation fee before booking another appointment with us.
Your appointment will automatically be canceled and considered a No Show if you are more than 15 minutes late to your appointment.
“NO SHOWS” will be charged 100% of the reserved service amount.
Appointments that are not cancelled within 48 hours will be charged 100% of the reserved service amount.
Appointments that are made on the same day and need to be canceled, or are a “NO SHOW” will be charged 100% of the reserved service amount.
**We will waive charges when the appointment is cancelled due to Covid-19 exposure or other contagious illnesses.**
If you need to cancel your appointment after business hours please leave us a voicemail, or you can email us at email@example.com. If you have any questions regarding any of our Appointment Policies please contact our Management Team at firstname.lastname@example.org or call us 770-536-4247.